Privacy Policy

You can also view our Cookie Policy.

Last Updated: November 2024

Pharm3r ("we," "us," or "our") is committed to protecting the privacy of our website visitors, customers, employees, and all other individuals with whom we interact. This Privacy Policy describes how we collect, use, disclose, and protect personal data in compliance with applicable data protection laws. We scrupulously adhere to all applicable US and non-US global data protection laws where we (or our third-party service providers) operate and where our customers are based.

1. What Personal Data Do We Collect?
‍We may collect the following types of personal data:

• Basic Contact information, such as your name, email address, phone number, mailing address, professional title/position, and company affiliation.
• Website usage data, such as IP address, browser type, operating system, referring URLs, pages visited, and digital time stamps.
• Customer information, such as information related to your inquiries, orders, and use of our products and services.
• Marketing information, such as your preferences for receiving our marketing communications and information about your interactions with our marketing emails.
• Other information, such as information you voluntarily provide to us, such as through contact forms, surveys or customer support.

2. What about Cookies and Other Identifiers?
To enable our systems to recognize your browser or device and to provide and improve our services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Policy.

3. How Do We Use Your Personal Data?
We may use your personal data for the following purposes:

• Providing and Improving Our Services, including to operate our website, fulfill your requests, provide our services, offer customer support, and improve our products and services.
• Communication, including to communicate with you about your inquiries, orders, and account.
• Marketing, including sending you marketing communications about our products, services, and events, where permitted by law.
• Legal Compliance, including to comply with applicable laws and regulations.
  
• Other Legitimate Business Interests, including fraud prevention and data analysis.

4. What Legally Justifies our Collection of Your Personal Data?
Many global privacy laws require businesses to have a “legal basis” for collecting and processing your personal data, and only certain “legal bases” are permitted. The legal bases that we rely on to process your personal data varies and depends on the specific purpose and context. Our legally permitted purposes for collecting and processing your personal data include:

• Contractual necessity: To perform our contractual obligations to you.
• Legitimate interests: To pursue our legitimate business interests, where these interests do not override your fundamental rights and freedoms.
• Consent: Where you have provided your consent.
  
• Legitimate interests: To pursue our legitimate business interests, where these interests do not override your fundamental rights and freedoms.

5. Who Might Also Access Your Personal Data?
To provide our services, we rely on a limited number of third-party service providers, who might receive access to your personal data. At times, we might be legally compelled to share your personal data with certain government authorities. The two categories of recipients who may gain access to your personal data include:personal data include:

• Service providers: Third-party service providers who assist us with website hosting, data analysis, data storage, payment processing, and other essential business functions.
  
• Legal authorities: Law enforcement agencies, government bodies, or courts when required by law.

6. International Data Transfers
We may transfer your personal data to countries outside of your country of residence and these countries may have different data protection laws than your country. We will ensure that any international data transfers are conducted in full compliance with applicable data protection laws, such as those requiring Standard Contractual Clauses or other appropriate safeguards.  We will also ensure that wherever your data is transferred, it will receive an equivalent level of protection as it receives in your country under your own legal system.

7. Data Security
We work hard to protect the security and privacy of your personal data. For example, we:

• Encrypt the Data we Collect: We use state of the art encryption protocols and software to protect your data while in transit and while at rest.
  
• Put Safeguards In Place: We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal data.
• Implement Appropriate Technical and Organizational Measures: We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction.

8. Your Data Protection Rights
You have the following data protection rights, all of which are available to you upon request:

• Access: The right to request access to your personal data.
• Rectification: The right to request correction of inaccurate or incomplete personal data.
• Erasure: The right to request deletion of your personal data, subject to certain exceptions.
• Restriction: The right to request that the processing of your personal data be restricted in certain ways.
• Objection: The right to object to the processing of your personal data for direct marketing purposes, and in certain jurisdictions, for other purposes as well.
• Data Portability: The right to receive a copy of your personal data in a portable format.
• Withdraw Consent: The right to withdraw your consent to processing, where applicable.
• Lodge a complaint: The right to lodge a complaint with a supervisory authority.

To exercise your data protection rights, please contact us using the contact information below.

9. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Children's Privacy
Our website and services are not directed to children under the age of 18. We do not knowingly collect personal data from children under 18. If you become aware that a child has provided us with personal data, please contact us.

11. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and notify you as required by law.

12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
privacy@pharm3r.com